Uh Oh! Is it that time again? Got an appliance that’s acting up? Does your 20-year-old dryer produce large plumes of smoke occasionally? Has the time come to upgrade that miserable eyesore you call a dishwasher? I can’t be the only one who gets frustrated when I have to dump my money into a product that continually breaks down. That’s why, when it comes to spending your hard-earned dollar, you want to make sure the appliances you are getting last. Samsung appliances are popular in the market because of their sleek, more modern look. However, before you decide to make this purchase, let a prior Samsung Service Provider warn you, Don’t!!!

Samsung Appliances – An Overview

Being a General Appliance Technician, I service all things household appliance. In my experience, I seem to be repairing a Samsung appliance every single day. Now, is this the result of poor product performance or simply a symptom of the volume of Samsung branded products on the market? Samsung appliances are popular given their sleek designs, unique color options, and other additional features. Due to their popularity, Samsung appliances tend to enjoy favorable reviews. As an in-home technician, the Samsung reviews I receive from my customers run contrary to the generally bright and sunny reviews presented by big box stores.

In my opinion, Samsung and Samsung-built appliances tend to break down faster and require more extensive; thus, costly repairs than some of their competitors.

Are Samsung Appliances Getting Adequate Testing Before Release?

I, as I think we all do, assume that all household appliances are tested for all applicable safety and performance standards before you have a chance to buy them. However, during my time as an Authorized Samsung Service Provider, Samsung suffered a great deal of Product Recalls. A conspiracy theory arose in my head that Samsung is beta testing appliances in the market. As I constantly worked on daily Samsung repairs, I couldn’t help but wonder if this is true. Could that be why their products have an alarming amount of recalls?

Product Recalls

It is important to keep in mind that product recalls are not necessarily a bad thing or a unique thing to Samsung. There are multiple product recalls in most product lines every year. In appliances, I think making mistakes and corrections is part of innovation and even the most reliable manufacturers will have a few product recalls on file. The troubling thing about many Samsung recalls is the nature of the mistakes made.

I fielded recalls for anything from components that fail after only a couple of uses, to electronic control boards installed with the wrong software. I see machines built with too many parts, machines built incompletely, and even machines built completely backward. We had clothes dryer belt pulleys breaking after just two years of use and these pulleys have been modified and upgraded several times. To Samsung’s credit, the latest re-boot of the part seems to be holding up well due to the decreased amount of call-backs on Samsung pulley repairs.

Samsung Appliance Design – Attractive on the Outside, Messy on the Inside.

Samsung appliance designs are nice and sleek, but the parts used are cheap and the initial workmanship is frequently poor. This can make repairing a Samsung appliance more difficult than other brands. The difficulty comes from the cheaper concepts Samsung often uses. For example, Samsung uses plastic tension tabs, where other manufactures might stick with the good old Philips number 2 screw. When searching for a new appliance, looking into details such as this will help assure you are getting a product that is built to last and saving you money long-run.

T.V. Techs recommend Samsung

I don’t think I’ve ever met a tech who recommends Samsung appliances and most technicians highly recommend against them.

I don’t repair televisions, so when I see T.V. techs in the field and ask: Who’s the best? They all say Samsung. One day I had a customer, an older electronics engineer with a broken Maytag (my favorite brand) washer and dryer. We talked about Samsung television performance as I conducted the successful repairs. I shared my little conspiracy theory of Samsung beta testing appliances in the market. He found the thought interesting for his experience with Samsung brand T.V.’s, specifically that Samsung made a really terrible television in the beginning. The early model Samsung television did not perform to expectations,  problematic, and subject to many recalls. After about five years Samsung had become one of the more top-performing, highest rated, and best-reviewed television by consumers and technicians alike. Will Samsung appliances be the next to follow?

My Recommendation

Personally, I don’t recommend Samsung.  In my opinion, Samsung appliances are well designed but poorly manufactured. I recommend Maytag and Whirlpool as better alternatives. It’s important to do your own research of course. Is that Samsung, or any brand machine, currently under any active safety recalls? What is the average life span of an oven anyway? Just google ‘Average Life Expectancy for an Appliance’. Samsung machines tend to die on the low end of all spectrums. How are the customer reviews? Ask your friends and your neighbors about their appliances before you buy. A customer told me recently she went to a big box store to buy appliances and she was interested in some Samsung models. The salesmen steered her away from the Samsung models citing many returns and refunds. Word gets around eventually.

Do you Have a Broken Appliance? – Let Neli Help

Appliances can be significant household investments. Before you junk that old unit, consult an experienced repair professional. Our Neli repair technicians can help you virtually from the comfort of your own home!

Neli Virtual Diagnosis

Our Neli technician will assess your appliance, diagnosis it, and guide you through fixing it if a part is not required! We will also include recommended tools to help you get started.

Neli Virtual Part Installation

After diagnosis, a Neli technician will guide you through your part installation and repair, step by step, via video chat, text, or phone call. We will even break if you need to run to the store for parts.


Want to read more on Samsung Appliances?

Check out our 2018 Review of Samsung Washers and Dryers.


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