A multimeter checking resistance of washing machine heater.Neli wants nothing more than to help anyone interested save money on their home appliance repairs! We take your problem appliance and tell you what’s wrong and how to fix it right.

This article is the first in a series beginning with getting started with DIY appliance repair, then subsequent ones will review basic operation of common kitchen appliances. From our experience, we see many customers struggle with basic operation and we feel it’s important to have this knowledge before attempting repair or diagnosis.

Troubleshooting an appliance without knowledge of its process confuses people and discourages them from trying to tackle a simple repair. Our articles will help you gain confidence in your ability and teach you do-it-yourself repair is fun!

Leave your lack of confidence at our online doorstep because you will discover repairing your appliance is easier and cheaper than you ever thought possible. If we assume correctly, you’re new at DIY appliance repair and apprehensive about your ability?

Let us put your fears to rest because you’ll be in the hands of professionals with one thing in mind. Customer satisfaction is our goal, and we guarantee our work from start to finish.

Troubleshoot with Pros

Word cloud with keyword Troubleshooting.To start any repair, we need you comfortable and relaxed. Also, remove any distractions and leave yourself room to move around the machine while you’re working.

With every repair, we’ll need to assess the problem with your help. We trust your input because you’re the operator of the machine and you know its normal sounds and capabilities. We can quickly pinpoint trouble areas with your input and observations.

I think one of the most important questions is what you see wrong with the machine. Many times, problems are simple and easily fixed. Others may require more in-depth troubleshooting. Our professional technicians guide you to the problem and solution.

Checklist Before We Start

Nobody is more important to us than you. We want to make sure you’re safe throughout our time together, so if we seem overly safe, please excuse us. We’re trying to make sure you don’t get hurt. We ask you to follow strict rules when working with or around electricity. Please take our suggestions and follow them closely. It’s ok, we have the time.

  • Make sure all power to the machine is off. Please confirm by double checking your machine’s circuit breaker and make sure it’s off. Instruct anyone nearby to keep that circuit turned off until we tell you to turn it on. Further, try to turn the unit on. If it comes on, it’s still powered up and must be disabled.
  • If you have a multimeter and know how to use it safely, great! We can dig deeper if needed. But if you don’t, no worries. We can work around it!
  • Have a pair of thin, tight-fitting gloves handy. We prefer cut-proof type gloves with rubber grips, but any other quality glove works. If we have you remove panels, sometimes the edges are very sharp!
  • Basic hand tools including slip-joint pliers, large and small straight-tip and Phillips head screwdrivers, a set of metric and SAE sockets (1/4” or 3/8” drive), a small hammer, Vise-Grip pliers, and a putty knife round out the minimum tools needed to start a repair. A good flashlight or a good source of light is optional but recommended.

Repair Easy!

One of the most amazing things about DIY appliance repair is the “aha” moment you’ll experience when you find the problem and fix it yourself! Neli takes what seems like hard, frustrating work out of appliance repair and guides you directly to the solution.

Once you discover the easy and inexpensive Neli way, we hope you’ll come back with all your DIY appliance repair needs!

Wooden Blocks Spell Final ThoughtsAs we go through the repair and discover more is needed, you can decide to keep going or stop. You’re always in control and we won’t charge more money if the repair gets excessive. Like we always say, “Repair Easy!”

Neli takes DIY appliance repair to the next level with our exclusive camera sharing app called Virtually There™. It’s an awesome tool allowing us to share screens so we can see exactly what you see in real time! No more guesswork and we make sure you get the job done quickly and safely.

As always, if you liked what you read here, please feel free to leave a comment below. We appreciate hearing from you!

Need Some More Help?

Book an appointment with one of our expert technicians today.