The First Virtual Home Appliance Repair Service is Here 

With Neli, technicians are fixing your appliances without setting foot in the home 

Raleigh, NC (October 7, 2019)  Today, the first virtual home appliance repair company announced its official rebrand from Tin Lizzee to Neli 

The Creation of Neli

Neli is proudly a woman, veteran owned venture based in Sanford, North Carolina. Mary Nelson, Neli’s CEO and founder, started the company in February 2016 when her washing machine stopped working. After spending an entire Sunday searching the internet, trying to solve her problem with videos and forum posts, she said to herself: there must be a better way. 

Neli – A Better Way

Mary realized what the home appliance repair market was missing – a service that could virtually diagnose her problem and then walk her through how to repair it. 

Finally, Neli was born! Neli, is a virtual appliance repair company that conveniently connects homeowners to certified technicians via their smart phone. 

How Neli Works

  1. First, Neli connects the you to a certified technician.
  2. Then, the technician diagnoses the appliance issue through live chat, phone call, and camera sharing.
  3. After, the technician shows the customer how to repair the appliance and stays online throughout the entire process. With Neli’s Virtually There™ camera sharing application, the tech can even draw on your phone’s screen with a virtual pencil to guide you through each step. 
  4. Finally, your problem is solved without breaking the bank or leaving your house.

A Word from Neli’s Founder and CEO

May Nelson says “Above all, Neli’s purpose is to bring peace of mind and affordable solutions to every home in America. Nothing like this exists in the marketplace. By enabling every home owner to diagnosis and repair their own appliances, Neli is empowering people to take control of their home for only $35″.

Affordability is mission-critical to Neli. Repairing an appliance can put a massive financial burden on the home and pause essential every day activities. Therefore, Neli’s mission is to revolutionize the home repair industry by removing that financial burden from the homeowner through innovative technology. “We already rely on our phones to instantly lock our doors, turn on the lights, or turn down the air. Why wait around to diagnosis you’re appliances when you could do it in minutes, over the phone, and without anyone physically entering the home,” says Mary. “In conclusion, this technology is going to transform the home repair industry, period.”  

More About us

Along with the new name, look and feel, Neli launched a new website. Here, you can check out the process, read repair tips and tricks, and conveniently make an appointments

To find out more, check out 

Want to book an appointment with a certified Neli Technician? Click here.

By providing convenient and affordable solutions to every home in America, Neli empowers homeowners to take control of their home. Neli is based in Sanford, North Carolina with teams of technicians located around the US.  

Need Some More Help?

Book an appointment with one of our expert technicians today.