How to Repair a Washing Machine

Learning how to repair a washing machine can save you a ton of time and money, provided you don't take on a task that ends up costing more than replacing the machine. If your washing machine is still fairly new and generally in good condition, you can have a look at fixing the problem yourself. If your washing machine is quite old and tends to cause problems regularly, you might want to consider replacing it. 

It's hardly surprising that a machine that works so hard can occasionally break down. It's even less surprising that it can deteriorate to the point that your clothes aren't clean enough. You can repair your washing machine yourself rather than hiring an expensive repair specialist. In most cases, you'll need a few simple tools and very little appliance repair experience.

How to Repair a Washing Machine That Won't Start

The most basic of all washing machine malfunctions is when the machine refuses to start. You've placed the clothing in the washing machine basin, twisted the dial, and hit the "ON" button, but for some reason, nothing happens.

1. Check That the Machine is Plugged In

Check to see if the power cord behind the washer is plugged in. Machines may shift around due to the strong movements of washers, especially when the load is uneven. When a machine moves, the power cord can get unplugged accidentally.

2. Take a Look at the Circuit Breaker

Have you made sure that your washer's circuit breaker isn't turned off? Locate the electrical service panel to reset a circuit breaker. Find the appropriate circuit breaker, turn it off, then back on again.

3. Double Check the Lid

If you have a front loader, you'll need to check that the lid switch is working properly. This is the part of the door frame that tells the machine that the door is shut properly and that it's OK to start filling it with water. Watch as the part on the door joins with the part on the machine when you close the lid. The top and bottom parts should be seated perfectly in each other.

If your machine is a top loader, test the lid by turning the machine on and placing the blunt end of a pen into the hole. Even if the lid is open, the water should start filling if everything is working properly.

How to Repair a Washing Machine That Won't Spin

The basin has been drained of water, but the washing machine refuses to spin because of this all-too-common problem. Spinning at a fast speed is the process of squeezing water out of your clothing so that it can be dried in the dryer.

1. Redistribute the Clothing Within the Tub

Attempt to re-arrange the clothes in the washing machine tub. When the washer is out of balance, it will automatically stop until the clothes are balanced again. Close the lid after dispersing the clothing. If the load distribution is correct, the machine should start spinning automatically. Loads with high-absorption materials like towels and sheets, as well as bulky apparel like trousers and sweaters, are prone to becoming unbalanced.

2. Make Sure the Machine is Level

Check the level of the machine on the floor. A machine that is out of level will stop spinning; this is a safety feature built into your clothes washer. With a bubble level, check the machine's level and adjust the legs to bring it back to level. If this doesn't work, you may need to re-level the floor or install a level platform beneath the washer.

3. Make Sure There's Proper Drainage

You'll have to check both the drainage and drain hose at this stage. Small objects can clog the drainage system of the machine. You might be able to inspect the drain pump on the washer without removing it. Finally, the drainage line connecting the machine's back to a drainage point could be obstructed.

How to Repair a Washing Machine That Doesn't Clean Clothes Properly

This is one of the more aggravating washing machine issues since you don't see it until the cloths have completed a full cycle. You remove your garments after washing them and discover that they are covered in lint, hair, and other light particles.

1. Make Sure You're Not Overloading

Make sure your washer isn't overloaded. The clean rinse water will not be able to take away the detergent and dirt if the washer is too full. Read up on specific load maximums in your owner's manual.

2. Adjust the Amount of Detergent

Reduce the amount of detergent you use. Too much detergent might cause lint and other particles to be redeposited on the clothing rather than being removed.

3. Wash Pet Bedding and Blankets Separately

Separately wash pet-related items like blankets, cat and dog beds, and chew toys from the rest of your clothes. Clean the washing machine tub by hand after the wash if the pet load is particularly filthy.

How to Repair a Washing Machine That Vibrates, Shakes, or Shuffles

When your washing machine is running, especially during the spin cycle, it may shake or vibrate violently, to the point where it walks. If you have a high-efficiency machine, which has a faster spin cycle than top-loading machines, this may be more noticeable. Walking machines are extremely hazardous because they can separate from water or drainage pipes, or they can strain the power wire, resulting in an electrical fire.

1. Make Sure to Balance Your Machine

It's possible that you'll need to spend some time re-balancing your machine. Use a bubble level to check the machine's level from side to side and front to back. By turning the machine's legs up or down, you may modify the machine's level. Unlike the dryer, which only has two adjustable front legs, most washing machines have four.

2. Tighten Up Your Connection Straps

The connection straps on stacking washer-dryer sets may have loosened, causing the unit to shake violently. Because the dryer may slip off the washer, this can be a dangerous situation. If necessary, tighten the connection straps or replace them.

3. Make Sure to Balance the Load

An uneven load is the most common and most readily fixed cause of a shaking clothes washer. Drape long, heavy items around the central agitator so they don't clump together. Do your best to place larger objects on the opposite side of equally large ones.

4. Get an Anti-Vibration Pad

Consider investing in a vibration-reducing pad. Independent testing has demonstrated that 3 inch thick cushions perform an outstanding job of deadening vibration and rattling. Anti-vibration pads, while not cheap, can be a useful tool for decreasing the transmission of washer vibration to your home's floor.

Diagnose Your Washing Machine Problems Via Video Chat

If you're not 100% sure what's wrong with your washing machine, schedule a diagnostic session with one of our expert technicians. We'll help you figure out what the issue is and walk you through the repair process.

Affordable Appliance Repair - The Benefits of Assisted DIY

Assisted DIY. What's it all about? Is it really any better than trolling Google for tips and attempting to repair your washing machine, refrigerator, or oven without any professional guidance? We've got the scoop on what makes guided DIY appliance repair better than calling in the pros. And why it's definitely better than attempting to MacGyver it on your own. 

What is Assisted DIY?

When an appliance breaks, there are two types of people:

  1. The kind of person who immediately calls in an appliance repair service.
  2. The kind of person who would rather save their hard-earned cash and try to fix it themselves.

Each of these options can have its own benefits. But on the flip side, each one also has its own drawbacks. That's where assisted DIY comes in. It's the best of both worlds.

Services like Neli's Virtual Appliance Repair are the perfect example of why it's a good idea to consider assisted DIY.  When an appliance breaks, you have a direct line to a professional repair technician who can help you via video chat or phone call. Their sole purpose is to assist you in repairing the appliance yourself, from diagnosing the problem all the way to screwing in the final nuts and bolts.

Save Yourself Some Money with Guided Appliance Repair

Purchasing a spare part yourself is less expensive than getting a repairman to locate and install it, and much less expensive than purchasing a completely new appliance. On average, the cost of repair is 20% to 30% of the cost of replacement. And if you're not paying for the labor costs of those repairs, you're saving even more money than that.

Convenience is an Unexpected Yet Undeniable Benefit of Assisted DIY

You might think that it's far more practical to "get someone in" than to waste your time messing around with appliances. That's not necessarily the case. You could do some simple repairs like changing your fridge light, freezer thermometer, or oven element in the time it takes to find a reliable repairman, check their reputation, and schedule your diagnostic appointment.

Remember that it doesn't stop at the diagnostic appointment. You'll still need to wait weeks for a spare part (if one is needed). Then you'll have to wait to schedule the actual repair process. It's pretty time-consuming and entirely unnecessary if there's a way to get it done quicker yourself.

Choosing Between Genuine or Compatible Parts

Another disadvantage of hiring an appliance repairman is that you may not always have the option of choosing between genuine and compatible parts. Repairmen choose the parts that work better for their business. They might have a partnership with certain appliance manufacturers and get a kickback when using their parts. They might have a preferred supplier of generic parts where they get some great deals but don't pass on the quality you're looking for.

When choosing to repair your appliances yourself, you get to choose. You might prefer authentic appliance replacement parts. Then again, you might choose to save money by using a compatible spare. Either way, the choice should be yours to make.

Expand Your Appliance Knowledge

With each repair, you gain a greater understanding of your appliances. You'll get better at diagnosing problems and determining whether a fault is worth fixing or whether a new appliance is required. Your understanding of the internal workings of your machines will keep growing, and you'll save yourself more and more money in the long run.

It's not just about repairs, though. Knowing more about your appliances will help you save money by ensuring that they are well-maintained and performing at optimal efficiency. Proper maintenance will help you avoid future repairs as your appliances will almost always be in good condition.

Gain a Sense of Achievement

Never underestimate the power of a confidence boost. Enjoy your sense of accomplishment if you mended your appliance yourself — you've earned it! You can be proud of yourself every time your previously broken item turns on and functions flawlessly. After all, you were the one who made it happen.

You may even discover that once you've gained basic information about your appliances, repairing them is free. Some common issues, such as a coin clogging a washing machine drain, can be resolved without the use of any additional components and only a little appliance knowledge.

There's something uplifting about having the ability to keep your own home in top shape instead of relying on someone else to do it for you. You don't have to give your power away. You can bask in the knowledge that you are more than capable of getting things done on your own time and your own dime.

Trust Neli With Your Assisted DIY Appliance Repair

With Neli's virtual diagnosis service, you'll be able to figure out what's wrong with your appliance in no time. Once you've passed that crucial step, we'll help you source a spare part and schedule a follow-up. Or, if no parts are needed, we can get started on repairs straight away.


How DIY Appliance Repair Can Save You Time and Money

While past generations were urged to make do and mend, our fast-paced, technology-driven lifestyle means few of us have the motivation, let alone the time, to tackle the daunting chore of repairing a household appliance on our own. But with the rising costs of appliances, simply buying a new refrigerator or oven isn't financially viable. DIY appliance repair IS possible. And it doesn't have to be the absolute nightmare you might expect.

When to Repair vs When to Replace

When deciding whether to repair or replace, there are a few guidelines that might help you make the right decision, starting with the "50% rule".

The 50% rule is a straightforward method of comparing the cost of repairs to the cost of replacement. Simply put, if a repair can be accomplished for less than half the price of replacement, you should go for it. For example, if it costs $400 to repair your fridge and $850 to buy a new one, you should repair the fridge rather than replace it.


The refrigerator is probably the only domestic item that is left on all the time, even when we are on vacation. Naturally, our refrigerators are subjected to a great deal of wear and tear over their lifetimes, with certain issues appearing earlier than others.

A fridge has a lot of parts, so it could be a little one that's producing a greater problem. Different elements are more difficult to replace than others, both in terms of labor expenses and component costs.

Repairing is a no-brainer if you need to replace the thermostat, which can cost as little as $20 and takes 30 minutes to an hour to fit. You might want to think carefully about buying a new compressor, which can cost up to $300.

If you're considering DIY appliance repair for your fridge, it's a good idea to call on a virtual repair technician to assess the damage. A quick video call is all it takes for you to figure out whether repair is the more affordable option, and the good news is it probably is.


Ovens can malfunction for a number of reasons. Electric ovens can have damaged heating elements. Gas ovens can have malfunctioning igniters that prevent them from heating up at all. These parts are normally rather inexpensive to repair. As long as you take the proper precautions (disconnecting your ovens from the mains supply is crucial), you should have no trouble doing so.

DIY appliance repair for an oven is pretty much a no-brainer. With an expected lifespan of 14 years, it makes sense to repair rather than replace whenever possible. Ovens are built to last, which makes them a little easier to repair than some other appliances.

Washing Machine

There's some complicated technology involved with washing machines these days. Most people would simply replace the appliance than trying to fix it but that's not always necessary. If you know the model, have your user manual, and are willing to listen to some solid advice from a professional, you can fix it yourself and save hundreds of dollars in the process.

Virtual Appliance Repair - The Safer, Smarter Way to Do It Yourself

When you spot a problem with your washing machine, refrigerator, stove, or other household appliance, the first thing you should do is schedule a repair appointment. To begin working on your machine, contact a virtual appliance repair service to schedule a video chat. You will select a date and time that is convenient for you using a simple online method. During the booking procedure, you will be asked to provide as much information as possible regarding your equipment and the problem.

You should also include details on the product, such as the model number and serial number. These factors will help the technician prepare for your call and give you the most accurate information possible. To ensure that your appointment is efficient and effective, double-check the accuracy of any information you supplied before submitting your booking.

Preparing For Your DIY Appliance Repair Session

You should always prepare for your virtual appointment once you have booked your time slot and submitted payment information. A list of recommended tools and equipment for completing the repairs will be provided. Most of the time, the essential equipment you'll need to have on hand includes: screwdrivers, wrenches, pliers, and gloves, which most homes have in their toolboxes. If you don't have them, you can get them at any home improvement or hardware store.

You don't need to spend a fortune to make sure you have a long list of tools either. Often, with regular household tools, you just need the bare essentials.

Connecting with the Technician

The technician will send you a few minutes before your appointment. This link will allow you to communicate with your technician and begin your repairs. A qualified technician will examine your appliance and work with you to diagnose the problem. All you need is a phone, tablet, or computer with video calling capabilities.

They'll then tell you how to solve the problem and, if necessary, order a new part for you. The diagnostic process can take anywhere from 45 minutes to an hour, depending on the difficulty. When you receive the new part, a specialist will assist you in installing it and guiding you through the repair process. This could take up to two hours, depending on the complexity of the repair.

DIY Appliance Repair: You Can Do it With a Little Help

Repairing appliances can be a daunting task for some homeowners. But with the right guidance, fixing the appliances in your home can be simple, convenient, and quick. Virtual repair professionals have all undergone the necessary training and hold all necessary qualifications. They're also well-prepared and experienced when it comes to providing online appliance repair advice.

There's no need to keep replacing expensive home appliances. There's also no need to keep calling in expensive repair services when you're on a budget.

DIY appliance repair is just a video call away; saving you time, money, and stress.

Why Choose Virtual Appliance Repair

Everything from real estate purchases to medical checkups can be handled digitally these days, and virtual appliance repair is another technological advancement that makes our lives easier. Why hang around for days waiting for a repairman when there's a smarter way to repair the device yourself?

It's a no brainer, really.

Traditional appliance repair can be a pain because you have to schedule an appointment with a repair professional, which might take days if not weeks. The waiting doesn't end there. After the diagnostic appointment, you'll wait for a quote. Then you'll wait for however long it takes for spare parts to arrive. Then, when you're almost at breaking point, you'll need to schedule yet another appointment for someone to finally do the repairs.

Throughout all of this, you'll be sitting without your oven, refrigerator, or washing machine. It's frustrating and inconvenient. Virtual appliance repair truly is the better option. Here's why:

You Get Same-Day Help

On average, every household owns between 5 and 7 major appliances. Some of these are necessities. Some of them might not be. However, in the unfortunate event that one of your more important appliances breaks down, you want to get it fixed up pretty quickly.

Waiting for a traditional repair technician - as we've discovered already - can take a while. With virtual appliance repair, you get help on the same day, especially if you're working with Neli. In fact, they'll even help out on weekends and at night.

Appliances tend to break when it's most inconvenient; when you finally get home after a long day at work or on a Sunday afternoon when you're trying to wind down before another long week. Usually, you'd have to wait until the next weekday morning to call in a repair person. That's not ideal when you're swamped at the office, or carting the kids to and from school. You have to find a time that works for you and hope that the repair tech is available too.

Virtual appliance repair means that you can call in at almost any time and get the help you need when it suits you.

Virtual Appliance Repair is More Affordable

In terms of pricing, normal technicians often charge upwards of $100 just for their service. This doesn't include parts, additional call-out fees, or a myriad of additional costs that can be slipped into the invoice. You have no control over what you're paying for and without much knowledge of what is actually wrong with the appliance, you have no way of knowing whether you're being overcharged or not.

A consultation with a virtual appliance repair technician costs as little as $35. It's extremely affordable but there's more to it than a mere price tag. You're learning as you go along, which means that - in the future - you'll be better equipped to gauge whether you're being overcharged for repairs.

Better Care & Attention

When you call on a virtual appliance repair technician, you're chatting with someone who actively wants to help you. They don't just want to get in, do the job, and get out. They're intent on empowering you to do the job yourself.

Believe it or not, this scenario is a win-win for you and the repair technician. You might be saving on costs but they're saving too. Because they aren't traveling and are saving on gas and other expenses, they're under less stress. Less stress is a fantastic incentive for them to make sure that you get the help you need.

Covid-19 Compliant

While we're all pretty sick of hearing about it, Covid-19 is still with us. It's better to be safe than sorry - both for you and the repair technician. Virtual appliance repair means that you can get your appliances repaired without bringing a stranger into the house. It also means the technician doesn't have to travel door to door, putting his or her health at risk.

Wherever possible, we still need to try and remain within our safety bubble and this is just one more way to do it.

Less Worry About Legitimacy

When looking for an in-person repair technician, you need to spend some time doing research. If you're not financially able to go with a bigger brand, you often find yourself looking at a local handyman. While it's great to support small businesses, you do still need to make sure that you're hiring the right person/company.

Finding a repair person who is affordable and guaranteed to deliver on their promises isn't always easy. Often, you're relying on reviews and word of mouth. While they might do a great job for someone else, you might not be as lucky, especially when there's complicated technology involved. These days, appliances are fiddly and difficult to work with. One wrong move and you end up with a mountain of additional problems.

Neli's virtual appliance technicians are all trained and vetted. We're familiar with all the latest appliance models and brands. We do our homework so you don't have to.

Trust Neli Virtual Appliance Repair - You're in Good Hands

When you're in a bit of a fix, we'll pair you up with the right technician. We'll do a video call with you to help you assess the problem. If it's something you can repair on the spot, we'll walk you through it. If you need to order an extra part, we'll do it for you and have it delivered right to your address so that we can help you with the next step in the repair process.

It's all about fixing your appliances according to your schedule, your budget, and your comfort level.