Virtual Appliance Repair Is The Future

Certain things are simpler if we do them ourselves. But a little expertise is always appreciated. That’s why Neli was created, to give people assistance on their home appliance repairs.

With Neli, expensive in-home visits are a thing of the past. Our experienced technicians work with you over video chat to diagnose and repair your appliance. Here’s how it works:

1) Book your appointment online at a time that works for you.

2) Video chat with your Neli Technician. They’ll help you diagnose your broken appliance.

3) If your repair requires a part, we’ll let you know. Our parts sales department will guide you through the process of ordering one. If your appliance does not require a part, your Neli Technician will guide you through the repair.

4) If a part is required, make another appointment once the part is received. Your Neli Technician will guide you through the part installation and make sure everything is running smoothly.

Never done a DIY repair? Don’t worry, Neli brings a wealth of experience to your phone screen. And there are no hidden fees. Make an appointment to get started for just $35.

Repair My Appliance

Schedule Your Appliance Repair!

Watch Our Video To See How Neli Works!


Virtual Diagnosis

  • Appliance Problem Diagnosis
  • Guided Repair If No Replacement Part Is Required
  • Recommendation Of Parts & Tools
  • Text, Phone Call, And Video Chat With A Technician
Diagnose My Appliance


Virtual Repair

  • Part Installation
  • Guided Appliance Repair
  • Step By Step Instructions On Repair
  • Text, Phone Call, And Video Chat With A Technician
Repair My Appliance

We're "A" Rated On Angi's!

Smiling mature man using mobile phone

Money = Saved

"I used Neli Home to diagnosis my refrigerator. John S. was very knowledgeable and helpful in diagnosing the problem. Lucky for us it was a minor repair. This is a wonderful service that was quick and efficient and affordable. Unlike the other place that I called that wanted to charge me $89-129 for a diagnostic and could not come out until about 2 weeks later. I definitely will use Neli Home again for future appliance issues. I will tell all my friends and family about this service also. Thank you John S and Neli Home for such wonderful customer service."

Neli Home - Online Customer Service with Technician

Technicians = Expert

"Excellent, the tech was able to access and direct in fixing the problem immediately. The problem occurred on a Sunday, thought I would lose all my food or have to buy a new refrigerator. We have it fixed in no time!!!"

Neli Home - Customer Performing Dishwasher Repair with Help from Technician

Repair = Easy

"Outstanding. James was patient, thorough, helped me find the problem, and walked me through how to fix it! I spent a total of $35 to fix a problem that I didn't know how to fix. It would have cost so much more to bring in a repair pro. I like fixing things myself but don't always know how or what the issue is. From now on, I'm calling Neli Virtual Appliance Repair!"

Servicing Most Major Appliance Brands

Book Your Appliance Repair Today!


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