Neli Virtual Repair

The Future of HVAC Repair

Always Convenient, Always Affordable, Always Virtual

The comfort of your home is our priority. Neli techs guide you through the HVAC repair process virtually, with no surprise fees or long service windows. Book your appointment at a time that’s convenient for you.


Heating and Air Conditioning Repair That Won't Put You Out of Pocket

Virtually guided heating, AC, boiler, smart & traditional thermostat programming and repair

Neli Home - Virtual Appliance Technician Helping with Repair

Affordable Repair By Expert Techs

Your savings are safe with Neli. Our diagnosis fee is just $50. Compared to our in-person counterparts, that’s a steal and a half. Plus, you can be sure that Neli techs are vetted, customer-friendly, and proven to be experts in their field. That’s the Neli tech guarantee.

How it Works
A young woman smiling and flexing her right bicep while surrounded by tools

Prep For Your Appointment

Check out our tools and preparation page to see what you might need for your HVAC appointment.

Prepare For Appointment

Common HVAC Issues We Repair

Don't see your issue below or don't know what the issue is? We're here for that. Book your appointment to get started.

  • Air conditioning unit not cooling
  • Thermostat programming
  • Boiler Issues
  • Heat pump issues
  • Humidifier not working
  • Outdoor unit won't come on/off
  • Outdoor unit won't shut off unless I use the circuit breaker
  • Outdoor unit has steam coming from it
  • Thermostat issues
  • Rooms are warmer or colder than others
  • Weak airflow
  • Water leak at the indoor unit
  • Indoor fan won't shut off unless I use the circuit breaker
  • Circuit breaker keeps tripping
  • Oil burner keeps tripping the reset button
  • Pilot or ignitor problems

What People Are Saying About Neli

*Reviews From Angi

Woman & Veteran-Owned, Customer Approved

Neli believes in empowering people to take control of their home. Our owner, Mary Nelson, founded Neli on the basis that no one should have to deal with the stressful and expensive fallout of a broken appliance. Check out our blog to learn more about Neli. As well as expert guides on all things appliances, error codes, and industry secrets.

Go to Blog
Mary Nelson, Founder and CEO of Neli Home