Nationwide Primetime 2022 EXPO

Virtual diagnostic and repair services  

Neli specializes in video chat diagnostic and repair services for manufacturers, field technicians, home warranty companies, and homeowners.

Send your info to Neli and we'll get back to you!







Are You a Manufacturer:

Save your customers the hassle and prevent unneeded service calls. Neli solves 20% of appliance customer warranty issues over video chat.

We solve all the issues that should never need an in-home technician when a virtual one could solve the problem.

Keep them loving your brand

Neli helps manufacturers deliver a better repair experience for in and out-of-warranty customers

Tech and Dishwasher

Adding Neli to your workflow for appliance customer warranty issues can help you save:

  • Save the customer the hassle of disrupting their day.
  • Saves on service calls – Neli can significantly reduce costly in home service calls when a simple video session with your customer can resolve minor appliance issues.
    • Neli resolves issues like, child lock controls, reset of circuit breakers, items stuck in the dishwasher float, etc.  We solve all the issues that should never need an in-home technician when a virtual one could solve the problem.
  • Save your brand image.
Neli Online Customer Service

All technicians are US based

Empower your customers even after their appliance is out of warranty by offering a DIY service.

  • Offering your customers an innovative self-repair solution continues a positive experience with your brand.
  • Save your customers on costly in-home service repair calls (don’t let your brand be the one they threw away because it was too costly to fix).
  • Helps lengthen the functional life of your products, leading to better word-of-mouth.
  • Give them a reason to keep loving you and to keep coming back when they buy their next appliance.