Privacy Policy

Effective Date: April 6, 2018

This is the web site of Global Wolf LLC. DBA Neli.

Because Neli (“Neli”, “We”, “Our”, “Us”) respects and is committed to protecting your privacy, we have adopted this Privacy Policy. This Privacy Policy lets you know how we process and use your personal information. The following policies are only in effect for the Web pages, blogs, discussion forums and lists owned and operated by Global Wolf LLC (“Neli”). If you have questions or concerns regarding this statement, you should first contact Global Wolf LLC using the contact information included at the end of this statement

Neli licenses software that has been certified in compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. The licensed software originator is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view their certification, visit the U.S. Department of Commerce’s Privacy Shield List,

The licensed software originator is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. The licensed software originator complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, the licensed software originator is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission In certain situations, they may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our customer service at

Under certain conditions, more fully described on the Privacy Shield website,, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

What information are we collecting and how are we collecting it?

When you inquire about or order products or services, participate in surveys, or apply for a job at Neli, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; and other unique information such as user IDs and passwords, product and service preferences, Billing Information, such as credit card number and billing address (through our payment management services provider page), contact preferences, educational and employment background, and job interest data. In addition to the information you provide to us, Neli may also collect information during your visit to the Neli website and all applications through our automatic data collection tools (“Data Collection Tools”), which include cookies, Web beacons, embedded Web links, and other commonly used information-gathering tools.

These Data Collection Tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at the Neli website and all applications. These Data Collection Tools may also collect information about your Internet Protocol (IP) address, clickstream behavior and product information. When a visitor requests a page from any web site within the Neli website and all applications, our web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address does not directly identify you other than the IP address from which you have accessed our site. Neli also collects information from credible third party commercially available sources. This information may include your name, address, email address and demographic data which may be may be used along with the information Neli collects when you visit the Neli website and all applications.

We use Google Analytics, a third-party tracking service, which uses cookies to track pseudonymized information about our visitors to our site in the aggregate to capture usage and volume statistics. Some of our business partners (e.g., Google Analytics, Heap Analytics, Evergage) use cookies on our site. We have no access to or control over these cookies.

We may also collect, from you, the following personal information about your contacts such as name and email address, in order to refer our products or services. When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at

How do we use your information?

Neli collects information to better understand your needs and interests to help deliver a consistent and personalized experience on the Neli website and all applications. As a condition to being allowed to view content, conduct a service chat, or use the My Home Info and Virtually There™ features, you consent to being contacted by Neli or its representatives to provide you with information about our other products and/or services that we think will be of interest to you. Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or Neli and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

User Access and Choice

Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from a public forum, directory or testimonial on our site or deactivate it by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies and Other Tracking Technologies

Technologies such as cookies or similar technologies are used by Neli and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our users. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you.

What are embedded web links and how do we use them?

Some emails from Neli may use links designed to lead you to a relevant area on the Web. The redirection system allows Neli to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. In emails, such web links may also allow Neli to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want Neli to collect information about the links that you click, you can: (1) change your choice about how you receive communications from Neli (i.e. choose a text-based version of the message where available); or (2) choose not to click links in an email that Neli sends.

Behavioral Targeting/ Re-Targeting

We partner with a third-party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.

(Google Adwords) We use Google Adwords to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page:

Will we disclose the information we collect to outside third parties?

Neli will not share your personal information to others except as described in this Privacy Policy. Neli shares personal information in the following ways:

(1) Neli retains service providers and suppliers to deliver complete products, services and customer solutions and to assist Neli with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, email service providers, and automated data processors. Suppliers and service providers are required to keep confidential the information received on behalf of Neli and may not use it for any purpose other than to carry out the services they are performing for Neli.

(2) Except as described in this Privacy Policy, Neli will not share the personal information you provide to Neli with non-Neli third parties without your permission, unless to: (i) comply with any applicable law, regulation, subpoena, or court order, (ii) respond to authorized information requests of police and governmental authorities; (iii) protect the personal safety of Neli employees and third parties on Neli property; (iv) in certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements; (v) help prevent fraud or to enforce or protect the rights and properties of Neli; or as a part of a sale, merger or other reorganization of the Company, in which case you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; (vi) or to any other third party without your prior consent to do so.


How do we keep your personal information secure?

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Neli utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect. Neli uses reasonable security when collecting or transferring sensitive information such as credit card information. Credit card numbers are used only for processing payments and are not used for other purposes. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of this site. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook and Twitter buttons and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about our Privacy Policy and/or site, please contact us via the information below. We will respond to your request to access within 30 days.

Our postal address is 3096 S Horner Blvd, Suite 354, Sanford, NC 27332

We can be reached via e-mail at or you can reach us by telephone at 833-876-0900.