Neli provides the virtual diagnosis

Tech and Dishwasher

Book the Virtual Appointment for your customer

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Hello, Safeware Representative! When you are booking an appointment for the customer, the correct TIMEZONE is important!

TIMEZONE: Please choose the customer's timezone CITY when booking. The system automatically detects YOUR time zone city but not the customer's. Once you reach the time section, click on the drop-down to choose the city which REPRESENTS the customer's timezone (not necessarily where they actually live).  See the chart below as an easy guide to follow:

Eastern: New York

Central: Chicago

Mountain: Denver

Pacific: Los Angeles

Special case: Arizona mountain time should be Pheonix, Arizona as the time zone