Have tools on hand and be prepared.

Before the start of your appointment, have all the necessary tools ready… See Necessary Tools section. If you ordered a replacement part, verify the correct part was sent.  If you have a refrigerator, freezer, microwave, washer or dryer, please read the corresponding section below for appointment preparation.

A Neli customer awaiting instructions from a technician while standing in front of her fridge.
Closeup of microwave
Modern kitchen in luxury mansion

Our Top Ten Tools

We recommend the tools listed below for your virtual appointment. Not all tools are required, but the ones listed under necessary tools are a must have! Having these tools makes your appointment with any technician go smoothly and as quickly as possible, giving you the confidence you need to repair your appliance! While some repairs demand specific tools, many just require basic tools you might already own. We’ve put together a list of the top 10 tools every do-it-yourselfer should have.


Make sure you at least have a flat-head and a Phillips screwdriver. Consider buying a screwdriver that has an interchangeable bit. They are inexpensive and prepares you for most jobs!

Adjustable open-end wrench

Just as its name suggests, the jaw on the wrench is adjustable to accommodate various sizes of nuts and bolts.

Multi (Voltage) Meter

A voltage tester safely checks for voltage and indicates the presence of electricity. You can buy one for under $4-15 at any Walmart or home improvement store.

Clamp Meter

A client meter safely checks for current in an electrical system without disconnecting/deenergizing it. You can get one for $10-15 at any Walmart or home improvement store.

Flash Light

You will want extra lighting when looking into certain parts of your appliance. We suggest an inexpensive LED flashlight with a magnet at one end. A magnetized flashlight is great to place anywhere on your appliance to help illuminate your workspace and allows you a free hand.

Work Gloves

Even the simplest repairs can expose you to sharp edges or hot surfaces, so wear work gloves to protect your hands.

Rags and towels

Rags and towels have many uses besides cleaning up any water spills and grease or dirt when working on an appliance. You can also use them to place small parts and screw on for visibility so you do not lose them.

Needle Nose Pliers

Needle-nose pliers are perfect for gripping small pieces; they also can bend or cut wires. Slip Joint Pliers can help you easily release hose clamps. Channel-lock pliers can help loosen water hose fittings on washers and dishwashers.

Masking tape and a pen or permanent marker

This is a “must have” when removing screws, disconnecting wires or hoses.  The easiest way to correctly reassemble any item removed from your appliance is to label where it came from.  We also recommend you take pictures with your phone each step of the way so you can see exactly how it looked before you removed any part from your appliance.

Safety goggles or glasses

Safety eye-wear is a necessity for protecting your eyes from particles or chemicals during repairs.

Thread-sealing tape

Use this thin, white tape on some threaded pipe fittings in appliances to prevent leaks.

Electrician repairing a fuse
Workers assemble a mechanism with a screwdriver and pliers

Want more help preparing to repair an appliance?

Book an appointment with our Neli technicians and they will walk you through the diagnosis and prep you for the project using video screen sharing, texting and phone conversations!