Neli Is Your Onsite Tech Support Partner
Neli specializes in video chat diagnostic services for warranty companies. Neli gives the onsite tech the needed parts and a detailed diagnosis. We are your triage team. Together, we can get the warranty job done in ONE TRIP.
THIS IS FREE TO YOU – WE JUST WANT TO LET YOU KNOW WE ARE HERE!
Neli techs diagnose with the warranty customer - You know what to fix when you get there.
Warranty companies hire Neli to provide the virtual diagnosis for the claim before a truck is dispatched. Next, the detailed diagnosis is sent to you, their onsite provider, to install the parts and complete the warranty job. The goal is a ONE-TRIP FIX!
In your servicer notes, we give you the job roll-up from the virtual diagnosis with the customer. You can watch the appointment video, see who the Neli tech was, and see the job info in case you need to reference anything before you dispatch a truck.
You can contact Neli if you have any questions about the diagnosis.
NELI IS PART OF YOUR WORKFLOW
Neli is your FREE diagnostic team!
We give you all the tools for a first time complete.
VIDEO CHAT DIAGNOSIS
First, Neli techs video chat with the warranty customers to diagnose the issue.
KNOW THE PARTS
Then, Neli tells you what parts are needed.
FIRST TIME COMPLETE
Get a first-time complete on every truck roll. When you know the issue and parts, you won't need a second visit.
CALL WITH QUESTIONS
Call us and ask the Neli tech team diagnostic questions.
CHAT WITH QUESTIONS
Click the chat bubble on nelihome.com and ask the tech team a question.
JOB ROLLUP
We give you the diagnosis, the parts, the Neli tech...and...you can contact us with questions.