How it works

Getting started is simple! Start diagnosing your appliance repair in under a minute.



Make an appointment that's convenient for you

Click MAKE APPOINTMENT and follow the instructions sent to your email.

Ready to chat with a technician? Start now!


We’ll take a look at it and find the problem, tell you how to fix it, and give you the replacement part number if needed.  Taks about 45 min.


We help you install your replacement part and walk you through the repair. We won’t stop until it’s done! Expect this to take about an hour.


Click the link in your email to get started

Check your email for a confirmation, then follow the directions and click the link provided to connect to your certified technician.


Connect to your certified technician

Once your payment is processed, you can begin repairing your appliance by video chatting or texting with a certified Neli technician.

Make Appointment

There are many ways to get the job done!

1. Chat with Your Technician

2. Call Your Technician

3. Video Stream with Your Technician