How it works

Getting started is simple! Start diagnosing your appliance repair in under a minute.

MAKE APPOINTMENT

1

Make an appointment that's convenient for you

Click MAKE APPOINTMENT and follow the instructions sent to your email.

Ready to chat with a technician? Start now!

DIAGNOSIS

We’ll take a look at it and find the problem, tell you how to fix it, and give you the replacement part number if needed.  Taks about 45 min.

VIRTUAL HAND-HOLDING

We help you install your replacement part and walk you through the repair. We won’t stop until it’s done! Expect this to take about an hour.

2

Click the link in your email to get started

Check your email for a confirmation, then follow the directions and click the link provided to connect to your certified technician.

3

Connect to your certified technician

Once your payment is processed, you can begin repairing your appliance by video chatting or texting with a certified Neli technician.

Make Appointment

There are many ways to get the job done!

1. Chat with Your Technician

2. Call Your Technician

3. Video Stream with Your Technician