How it works
Getting started is simple! Start diagnosing issues with your appliance, heating, cooling, or thermostat programming in under a minute.
1
Make an appointment that's convenient for you
Click MAKE APPOINTMENT and follow the instructions sent to your email.
VIRTUAL DIAGNOSIS
We’ll take a look at it and find the problem, tell you how to fix it, and give you the replacement part number if needed. Takes about 45 min.
VIRTUAL PART INSTALLATION
We help you install your replacement part and walk you through the repair. We won’t stop until it’s done! Expect this to take about 2 hours.
2
Click the link in your email to get started
Check your email for a confirmation, then follow the directions and get ready to connect to your certified technician via your smartphone or tablet.
3
Connect to your certified technician
It’s as simple as your technician texting (or emailing) you an invite link that will automatically start your video chat session.
