How it works

Getting started is simple! Start diagnosing issues with your appliance, heating, cooling, or thermostat programming in under a minute.



Make an appointment that's convenient for you

Click MAKE APPOINTMENT and follow the instructions sent to your email.

Ready to chat with a technician? Start now!


We’ll take a look at it and find the problem, tell you how to fix it, and give you the replacement part number if needed.  Takes about 45 min.


We help you install your replacement part and walk you through the repair. We won’t stop until it’s done! Expect this to take about 2 hours.


Click the link in your email to get started

Check your email for a confirmation, then follow the directions and get ready to connect to your certified technician via your smartphone or tablet.

Watch Video Button


Connect to your certified technician

It’s as simple as your technician texting (or emailing) you an invite link that will automatically start your video chat session.

Make Appointment

There are many ways to get the job done!

1. Chat with Your Technician

2. Call Your Technician

3. Video Stream with Your Technician