What is a Virtual Technician?
Virtual technicians work remotely and use video chat to diagnose customer issues and tell them how to fix them.
How do I make money?
Your hard-earned experience will give you the rewards you deserve. You are paid by completed appointments.
Who can be a Neli tech?
We contract appliance techs, plumbers, HVAC techs, and electricians. We are adding more trades like carpenters.
Always Affordable. Always Convenient. Always Virtual.
WHO IS NELI?
Neli was created in 2017 and we were the FIRST virtual diagnosis and repair company. We started out working directly with home homeowners through video chat to help them solve their appliance issues. Now we have expanded our virtual services to work with warranty companies providing virtual diagnosese for warranty claims.
Our Partners
Neli partners with Marcone offering tech to tech support to Marcone member techs.
Tech to Tech Support
Our Neli techs also work with field technicians who are stuck on a problem and need another "set of eyes" to work through the problem.
Join us
You are in control
You’re in control with Neli. The technology is designed with you in mind, with features that allow you to see the customer’s problem, in real-time, so you can resolve it more quickly and earn more.
Using your own device*, applying your experience and expertise with our unique online tools and processes, you will resolve customer issues on your schedule. The more problems you resolve, the more you make!
*PC or laptop. If you need equipment, we can discuss
Team work
How it works
Neli will provide you with complete training to use our virtual platform. The training hours are as flexible as the work hours! Once onboarded, you log into your dashboard and view all your appointments. When it's time, just hop online, connect with your customers virtually, and assist them in diagnosing and resolving the problem.
Together
How you earn
Work as many or as few hours as your schedule permits! Work the evenings and even weekends for extra money to supplement your regular job. We also will have opportunities for full time hourly pay if you prefer full time work. This is a great way to get off the road and OFF YOUR KNEES, but still use all that knowledge and expertise your have acquired over all those years! We pay by ACH so no waiting for a check in the mail.
Sign Up Online
To become a Neli virtual technician, upload your resume and any certifications. A representative will contact you.
What We Are Looking For
Neli technicians are fluent in English (bi-lingual even better), certified, experienced, and self-motivated. They are as highly skilled in their tradecraft as they are in their customer interactions. Certifications vary by trade, so we will review your certifications and let you know what’s needed for your area of expertise. If that sounds good, submit your resume today!
We Provide You The Tools
We provide you with the technical tools through our online portal to help you earn more, and if you don’t have a personal computer, we can connect you to one.
Become a Neli Virtual Technician
Sign up today and you’ll be making great money in no time. Simply upload your resume and any certifications you have earned. Our hiring specialist will contact you to discuss your expertise, our online training, and the device you will be using to chat with customers. It is that easy.