Tech-to-Tech Support
Neli specializes in video chat diagnostic services for field technicians. Techs can video chat with an experienced tech to get help with an issue – everything from troubleshooting to tech sheets.
The Neli subscription service is designed specifically for appliance repair companies to increase first-time completions and empower your technicians to excel. Instead of having to pay per-call charges, our subscription gives you one, affordable membership fee.
PROGRAM STARTS APRIL 19TH!
YOU GET ALL THIS WITH YOUR TECH SUPPORT SUBSCRIPTION
Neli specializes diagnostic help for field technicians.
Techs can video chat with an experienced tech to get help with an issue – everything from troubleshooting to tech sheets.
VIDEO CALL DIAGNOSIS HELP
On-demand tech support while on-site for immediate troubleshooting.
PART & ERROR CODE LOOK-UPS
Assistance with parts numbers and error code look-ups.
PART INSTALLATION GUIDANCE
Comprehensive part installation guidance.
DIAGNOSTIC MODE HELP
Step-by-step diagnostic mode/test help.
TECH SHEETS SENT TO YOU
Tech sheet and wiring diagrams available at your fingertips.
PRE DIAGNOSIS
Early pre-diagnosis support to minimize downtime.
Use code MSALAUNCH now. You will not be charged until 19 April when the program starts. If you sign up during the show, you will get 50% OFF your first paid month.
5 Monthly Tech Support Calls
$150*/monthly
*With the MSA World Promo Code. The subscription cost is $175 without promo code.
- 5 Tech Support Calls
- On-demand tech support while on-site for immediate troubleshooting
- Assistance with part numbers & error code lookups
- Tech sheet & wiring diagrams sent to you
- Step-by-step diagnostic modes/test help
- By appointment live agent troubleshooting when you need it most
- Comprehensive part installation guidance
- Early pre-diagnosis support to minimize downtime (call ahead)
10 Monthly Tech Support Calls
$250*/monthly
*With the MSA World Promo Code. The subscription cost is $275 without promo code.
- 10 Tech Support Calls
- On-demand tech support while on-site for immediate troubleshooting
- Assistance with part numbers & error code lookups
- Tech sheet & wiring diagrams sent to you
- Step-by-step diagnostic modes/test help
- By appointment live agent troubleshooting when you need it most
- Comprehensive part installation guidance
- Early pre-diagnosis support to minimize downtime (call ahead)
20 Monthly Tech Support Calls
$400*/monthly
*With the MSA World Promo Code. The subscription cost is $425 without promo code.
- 20 Tech Support Calls
- On-demand tech support while on-site for immediate troubleshooting
- Assistance with part numbers & error code lookups
- Tech sheet & wiring diagrams sent to you
- Step-by-step diagnostic modes/test help
- By appointment live agent troubleshooting when you need it most
- Comprehensive part installation guidance
- Early pre-diagnosis support to minimize downtime (call ahead)
ALWAYS CONVENIENT.
Get help.
For a low monthly fee you get experienced, friendly, and quick assistance. Your techs get the help they need when they are stuck on a diagnosis, preventing them from moving to the next job. They can even learn on the call.
ALWAYS AFFORDABLE.
Pay as you go.
Don't want to sign up for a monthly subscription? Enter your MSA member number in the pre-chat fields of the chat widget. You will get exclusive member pricing for $33 per tech help request, and you will be billed later from Marcone.
ALWAYS VIRTUAL.
MSA pricing.
Use the Marcone MSA World Promotion Code for a discount on your monthly membership. You can find the discount code on the MSA World U.S. Training Benefits page. Click the button to take you to the MSA page.
Save yourself the hassle of trying to get ahold of manufacturer support lines. Neli techs solve the issues you are stuck on over video chat. We can look up the tech sheets and send them to you while you are on the road!
We solve all the issues that you should never need to wait for on time-consuming manufacture help lines.