Virtual diagnostic and repair services
Neli specializes in video chat diagnostic and repair services for manufacturers, field technicians, home warranty companies, and homeowners.
Deliver a better claim repair experience.
Neli helps warranty companies save on truck rolls.
46% Reduced truck rolls!
Neli’s service alone solves warranty claims therefore preventing truck rolls reported by Neli partner warranty companies.
96% One trip fix!
Neli warranty partner reported data that their claims from Neli's diagnoses had a one-trip fix when a part installation was required.
97% Accurate!
Neli technicians have a high accuracy rate. That means accurately identifying the issue and parts needed for the claim repair.
HOW NELI WORKS
Neli techs video chat with the customer to diagnose and solve the issue or tell you the parts to have before the truck roll.
VIDEO CHAT DIAGNOSIS
Neli video chats with the customer to diagnose the issue.
SAME DAY APPOINTMENTS
Same day appointments, evening and weekends.
SOLVE THE ISSUE
Neli solves all customer education issue claims, preventing a truck roll.
KNOW THE PARTS
Neli techs tell you the parts to have on the truck.
ONE TRUCK ROLL PER CALL
Get a first-time complete on every truck roll. When you know the issue and parts, you won't need a second visit.
SAVE 10-20% ON CLAIM COSTS
Neli can solve 10-20% of claim issues saving you on those truck rolls.
Save your customers the hassle and prevent unneeded service calls. Neli can solve 20% of appliance customer warranty issues over video chat.
We solve all the issues that should never need an in-home technician when a virtual one could solve the problem.
SAVE BY ADDING NELI TO YOUR CLAIM WORKFLOW
SAVE THE CUSTOMER HASSLE
Save the customer the hassle of disrupting their day by adding the virtual diagnosis to the claim process. Neli resolves issues like, child lock controls, reset of circuit breakers, items stuck in the dishwasher float, etc. We solve all the issues that should never need an in-home technician when a virtual one could solve the problem.
SAVE YOUR BRAND IMAGE
Empower your customers even after their appliance is out of warranty by offering a DIY option and keep them loving your brand.
SAVE ON SERVICE CALLS
Neli can significantly reduce costly in-home service calls when a simple video session with your customer can resolve minor appliance issues.
THE DIY OPTION
FOR OUT-OF-WARRANTY WORK YOU CAN’T RUN
EMPOWER THEM
Offering your customers an innovative self-repair solution continues a positive experience with your brand.
WORD OF MOUTH
Helps lengthen the functional life of your products, leading to better word-of-mouth.
THEY STILL LOVE YOU
Save your customers on costly in-home service repair calls (don’t let your brand be the one they threw away because it was too costly to fix).