Today’s front load washers are so much more advanced compared to the early days in the late 90s. The features, speed, quality, durability, and performance blow away the older machines.
Fortunately, the new machines like your WFW862CHC don’t have the frustrating breakdowns like the earlier machines. But they do break, and it’s not because they’re not well designed or cheaply made. Sometimes, an issue requires more than referring to the error codes. If you need help to get closer to the solution, remember that Neli is just a quick diagnosis away.
Often, the problem is not the part itself, but something that stops it from working properly (like a blocked drain hose, not the drain pump), or a software glitch, or a user mistake. So, with that said, let’s look at the error codes for your washer. Keep these close by because some day when you least expect it…
Common Error Codes and Troubleshooting Tips
F0E1 – There is a load detected inside the basket when attempting to run a Clean Cycle
- Always be sure to run an empty load when attempting a Clean Cycle.
F0E2 Oversuds – Excessive suds in washer
Washer is running a suds reduction routine. If the washer is unable to correct the problem, this may indicate:
- Not using HE detergent (unusual today though)
- Excessive detergent usage (a tablespoon is all you need in today’s machines)
- Check the pressure hose connection from the tub to the main control
- Is the hose pinched, kinked, plugged, or leaking air?
F0E4 High temp error, wash cycle. Make sure the inlet hose is connected to a cold-water faucet.
F0E5 Off Balance Load. The load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
F1E1 Main relay open or shorted. Main relay issue. Replace ACU.
F1E2 MCU (motor control unit) over or under voltage error. Check household voltage.
F3E1 Pressure sensor signal is missing or out of range.
F3E2 Wash NTC (negative temperature coefficient) open or shorted. Check or replace the wash temperature sensor.
F3E5 Dry NTC fault. Fault is displayed if the dry temperature sensor is out of range, or an open circuit or short circuit is detected. The wash function is still operable, but the dry function will not work.
F3E6 Accelerometer error. Likely fault of the ACU.
F4E1 Wash heater relay error or no feedback signal. The error is generated when the ACU cannot detect the temperature rise of the wash heater.
F4E2 Wash heater relay error. Check the heating element with your meter.
F4E4 Blower Error.
F5E2 Door lock failure.
F5E3 Door unlock failure.
F5E4 Door not open error. Make sure to open and close the washer/dryer door between cycles.
F6E1 No communication from the HMI. The Human Machine Interface may be defective.
F6E2 No communication from the ACU detected by the HMI. Possible ACU (appliance control unit) problem.
F6E3 No communication from the MCU (motor control unit) detected by the ACU.
F7E2 MC/MCU over temp error. MC/MCU over current error/internal failure.
- Check for obstruction between spin basket and outer tub.
- Check the harness continuity and connections between ACU and motor.
F7E8 MC/Motor over temp error.
- Check for obstruction between spin basket and outer tub.
- Check harness continuity and connections between ACU and motor.
F7E9 Motor will not turn (locked rotor). Check for obstruction between the spin basket and outer tub.
- Check harness continuity and connections between ACU and motor.
F7E10 OR F7EA Motor disconnected error.
- Check harness continuity and connections between ACU and motor.
F7E12 OR F7EC MC/MCU Overload.
- Check for obstruction between spin basket and outer tub.
- Check harness continuity and connections between ACU and motor.
F8E1 OR Lo Flo Long Fill.
- Confirm water supply to both hot and cold to machine.
F8E3 Overflow.
- Make sure drain hose and drain pump filter are not plugged.
- Verify functionality of water inlet valve, water level sensor, and drain pump/ recirculation pump.
F9E1 Long drain.
- Check drain hose installation for proper height.
- Check drain hose and filter for obstructions
- Make sure the drain hose is not sealed into the drainpipe.
- Check functionality of drain pump/recirculation pump.
As you can see, your machine has several error codes you could possibly deal with over its lifetime, but the reality is that it’s not likely. If you remember to take care of your machine by not overloading it, not using too much soap, and always ensuring the loads are balanced before starting a cycle, I think you’ll find this is a trouble-free machine that should give you many years of reliable service. But as I said earlier, if you run into something that you need help with, set up an appointment and we’ll be right with you.
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